HOLIDAY DATES 2023
Our office will close between 22nd December 2023 and 8th January 2024.
During this time we will not be shipping orders or processing returns and exchanges.
As December is Australian summer we have decided to allow staff 2 full weeks of holiday to relax and enjoy a well earned break. We appreciate your patience at this time and look forward to responding to emails and processing orders after the 8th January 2024.
As advised by Australia Post, "last date for pre-christmas delivery" is December 15th domestically, international shipping times will vary.
We hope you love your purchase, however, If for any reason you would like to return your order, we will happily refund any full priced items returned within 30 days.
Sale or discounted items may be returned for a store credit. We do not offer refunds on sale or discounted items unless the item is faulty, or where otherwise required by law. This includes purchases made with a store credit or discount code.
Only items in original, unworn and undamaged condition will be accepted.
Post your item and a copy of your receipt to:
PO Box 7514
Bondi Beach NSW 2026
CLEARANCE items are final sale and can not be exchanged or returned unless the item is faulty, or where otherwise required by law.
Refunds will be processed using the original form of payment. Delivery costs will not be refunded unless the goods returned are faulty or not as ordered.
Parcels not meeting our returns policy will be returned to sender (you may need to pay additional postage).
For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.
We recommend you send your return with 'signature on delivery' tracking as we cannot be held responsible for items lost in transit.
Typically orders ship within 7-1 0 days however during sale time or holidays we may experience delays.
Delivery options will be shown at checkout. Shipping times will vary. Unfortunately, we are unable to guarantee exact delivery times.
Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
Please note that if an item has been lost in transit, we may not despatch a replacement item immediately, as we will need to have the parcel tracked and confirmed as missing or lost. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
How do I track my order?
You will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. By logging in to your customer account. Or, If you don't have a customer account: email firstname.lastname@example.org for help.
*Please note: We cannot respond to shipping enquiries via social media, as the social media department does not have access to eboutique records or the ability to trace orders. Please visit our social media policy via the FAQ page for more details.