Shipping & Returns
Holiday Closure Dates 2022
Last orders ship 5pm Friday 16th January. Orders placed after this time will not ship until we re-open in January.
Our office will close from 5pm Friday 23rd December until 9am Tuesday 3rd January. Returns will be received during this time, however refunds and exchanges will not be processed until after we return to the office on the 3rd January.
We hope you have an enjoyable and relaxing Holiday season.
Returns
We hope you love your purchase, however, If for any reason you would like to return your order, we will happily refund any full priced items returned within 7 days of you having received your parcel.
Sale or discounted items may be returned for a store credit. We do not offer refunds on sale or discounted items unless the item is faulty, or where otherwise required by law. This includes purchases made with a store credit or discount code.
Only items in original, unworn and undamaged condition will be accepted.
Post your item and a copy of your receipt to:
White Sands
PO Box 7514
Bondi Beach NSW 2026
CLEARANCE items are final sale and can not be exchanged or returned unless the item is faulty, or where otherwise required by law.
Refunds will be processed using the original form of payment. Delivery costs will not be refunded unless the goods returned are faulty or not as ordered.
Parcels not meeting our returns policy will be returned to sender (you may need to pay additional postage).
For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.
We recommend you send your return with 'signature on delivery' tracking as we cannot be held responsible for items lost in transit.
As at December 2022, Australia Post continues to notify of shipping delays due to Covid flight limitations. Please accept our most sincere apologies if your parcel is delayed. Due to ongoing shipping delays we cannot guarantee delivery times. We hope to get your purchase to you as soon as possible, but unfortunately delays are out of our control. You will receive a tracing notice to provide more information once your order is shipped.
Delivery Policy
Delivery options will be shown at checkout. Shipping times will vary. Unfortunately, we are unable to guarantee exact delivery times.
Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
Please note that if an item has been lost in transit, we may not despatch a replacement item immediately, as we will need to have the parcel tracked and confirmed as missing or lost. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
How do I track my order?
You will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. By logging in to your customer account. Or, If you don't have a customer account: email shop@whitesandsaustralia.com for help.
*Please note: We cannot respond to shipping enquiries via social media, as the social media department does not have access to eboutique records or the ability to trace orders. Please visit our social media policy via the FAQ page for more details.