Shipping & Returns
Returns
We hope you love your purchase, however, If for any reason you would like to return your order, we will happily refund any full priced items returned within 30 days.
Sale or discounted items may be returned for a store credit. We do not offer refunds on sale or discounted items unless the item is faulty, or where otherwise required by law. This includes purchases made with a store credit or discount code.
Only items in original, unworn and undamaged condition will be accepted.
Post your item and a copy of your receipt to:
White Sands
PO Box 7514
Bondi Beach NSW 2026
Australia
CLEARANCE items are final sale and can not be exchanged or returned unless the item is faulty, or where otherwise required by law.
Refunds will be processed using the original form of payment. Credits will be processed to your online account and provided as a store credit code.
Refunds and credits will be processed in the amount of original purchase less any postage and taxes, unless the goods returned are faulty or not as ordered. For orders with free shipping a $10 restocking fee will be applied.
Parcels not meeting our returns policy will be returned to sender (you may need to pay additional postage).
For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.
We recommend you send your return with 'signature on delivery' tracking as we cannot be held responsible for items lost in transit.
Delivery Policy
Typically orders ship within 3 days however during sale time or holidays we may experience delays.
Delivery options will be shown at checkout. Shipping times will vary. Orders to USA, Canada, Europe, UK and Australia are delivered within approximately 5-10 Days. Unfortunately, we are unable to guarantee exact delivery times.
Your order may be sent in 2 separate shipments from different warehouses. Your shipping notifications will details items sent.
How do I track my order?
You will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. Or by logging in to your customer account.
If your item is delayed you may lodge a trace directly with the courier.
Please note that if an item has been lost in transit, we may not despatch a replacement item immediately. We are unable to send a replacement order or issue a refund without confirmation from the carrier that your parcel is untraceable. It is the responsibility of the customer to lodge an enquiry directly with the carrier. As notified by Australia Post, parcel tracking codes are archived after 2 months of inactivity. We are unable to assist with lost parcel claims after this time if a trace has not been initiated with Australia Post, and your item is confirmed as lost within this timeframe.
Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.
It is the responsibility of the customer to inform us if an order does not arrive.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Incorrect or Damaged Item Received
In the rare case you received an incorrect or damaged item, email us and the Customer Service girls to let us know about the error. We will request the item is returned to us, and once the garment is received, we will send you your corrected items. Items that are defective or damaged will be assessed before a replacement is sent to you. We recommend you send your return with 'signature on delivery' tracking as we cannot be held responsible for items lost in transit. All extra postage will be covered by White Sands Swim and refunded to the credit card used for your original purchase. Items must be returned clean and unworn in packaging or we may not be able to accept their return.