退款政策

Returns are accepted within 30 days of the order date. The 30 day period runs from the date the order is placed, not the date it is delivered.

• Full priced items may be returned for a refund or a store credit.
• Sale or discounted items may be returned for a store credit. This includes purchases made using a discount code or a store credit. We do not offer refunds on sale or discounted items unless required by law.
• CLEARANCE items are final sale and cannot be exchanged or returned unless the item is faulty, or where otherwise required by law.
• Items must be returned in their original packaging, unworn and undamaged, with the tags and the hygiene liner still attached.

Refunds will be processed using the original form of payment. Credits will be processed to your online account and provided as a store credit code.

Refunds and credits will be processed in the amount of original purchase less any postage and taxes, unless the goods returned are faulty or not as ordered. For orders with free shipping a $10 restocking fee will be applied.

Refunds and credits are issued once your return reaches us, not on proof of postage.

Parcels that are refused by the recipient, or returned to sender for any reason, are considered delivered. These orders are treated as a return, and any costs incurred in the return of the parcel will be deducted from the credit owed, where and only if a credit is owed.

For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.

Timeliness and Resolution of Issues

Time is of the essence in the resolution of any issues related to your order. Customers are required to notify us of any concerns, including but not limited to delays, faults, or dissatisfaction with goods received, within a reasonable timeframe from the date of delivery or when the issue first became apparent. Failure to make timely contact or respond to our communications within a reasonable period may result in the matter being considered resolved and closed. In such cases, we reserve the right to decline any requests for compensation, replacement, exchange, credit, or refund. We are unable to accommodate retrospective claims made after an extended period of time, as this limits our ability to verify and fairly address the issue. By placing an order, you acknowledge and accept this condition as a necessary part of our ability to provide efficient and fair service to all customers.

White Sands Swimwear ABN 39 134 988 962