Widerrufsrecht

• Full priced items may be returned for refund or store credit within 30 days of purchase. 
  
• Sale or discounted items may be returned for a store credit. This includes purchases made using a discount code. We do not offer refunds on sale items unless required by law.
  
• Only items in original, unworn and undamaged condition can be accepted for exchange or return.

For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.

 

Timeliness and Resolution of Issues

Time is of the essence in the resolution of any issues related to your order. Customers are required to notify us of any concerns, including but not limited to delays, faults, or dissatisfaction with goods received, within a reasonable timeframe from the date of delivery or when the issue first became apparent. Failure to make timely contact or respond to our communications within a reasonable period may result in the matter being considered resolved and closed. In such cases, we reserve the right to decline any requests for compensation, replacement, exchange, credit, or refund. We are unable to accommodate retrospective claims made after an extended period of time, as this limits our ability to verify and fairly address the issue. By placing an order, you acknowledge and accept this condition as a necessary part of our ability to provide efficient and fair service to all customers.

 

 White Sands Swimwear ABN 39 134 988 962