Portsea Top - Shell
Shipping Delays are expected due to Covid19
Please accept our most sincere apologies if your parcel is delayed. Due to Covid 19 we cannot guarantee delivery times. We hope to get your purchase to you as soon as possible, but unfortunately delays are out of our control. You will receive a tracing notice to provide more information once your order is shipped.
Returns
We hope you love your purchase, however, If for any reason you would like to return your order, we will happily refund any full priced items returned within 7 days of you having received your parcel.
Sale or discounted items may be returned for a store credit. We do not offer refunds on sale or discounted items unless the item is faulty, or where otherwise required by law.
Only items in original, unworn and undamaged condition will be accepted.
Post your item and a copy of your receipt to:
White Sands
PO Box 7514
Bondi Beach NSW 2026
CLEARANCE items are final sale and can not be exchanged or returned unless the item is faulty, or where otherwise required by law.
Refunds will be processed using the original form of payment. Delivery costs will not be refunded unless the goods returned are faulty or not as ordered.
Parcels not meeting our returns policy will be returned to sender (you may need to pay additional postage).
For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.
Delivery Policy
Delivery options will be shown at checkout. Shipping times will vary. Unfortunately, we are unable to guarantee exact delivery times.
Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
Please note that if an item has been lost in transit, we may not despatch a replacement item immediately, as we will need to have the parcel tracked and confirmed as missing or lost. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
How do I track my order?
You will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. By logging in to your customer account. Or, If you don't have a customer account: email shop@whitesandsaustralia.com for help.
*Please note: We cannot respond to shipping enquiries via social media, as the social media department does not have access to eboutique records or the ability to trace orders. Please visit our social media policy via the FAQ page for more details.
We want you to love each and every item you buy from White Sands, which is why we offer an easy returns policy on all items bought online. Simply try on at home and exchange or return it if you are not completely satisfied with the sizing or fit.
White Sands is designed to make you look and feel fabulous. To help you find the right fit for your size and shape our chart below should help.
Whether you are buying for yourself or another, if you have any questions then contact our Swim Stylists and they will be able to help, email shop@whitesandsaustralia.com to get in touch.
WE HATE GRANNY PANTIES!
White Sands standard fit is our unique 'Australian Cut'. Not as tiny as a Tanga or Braziallian cut, not as full as the typical 'baggy bottom' cut on most mainstream Australian swimwear. (You know, the ones that kind of sag but rise up at the same time)?!
To obtain your measurements correctly-
Bust Measurement
Thread tape measure under arms, across shoulder blades at back and around fullest part of bust at front. Relax arms at sides while keeping tape parallel with floor. This is your bust measurement. If this measurement falls on the ½, round up.
*Our tops are sized for a C cup fit. If you are much larger, or smaller, you may want to go up or down a size accordingly. Online purchases may be exchanged if you find the fit isn't perfect first time.
Waist Measurement
Bend to one side to find natural indentation in torso. This is your natural waist. Run tape around natural waistline, keeping tape parallel with floor and one finger between body and tape for a more comfortable fit.
Hip Measurement
Stand on a level surface with feet together. Measure around fullest part of hips and bottom, keeping tape parallel with floor.